Judiciary IT Services (JITS) Multiple Award Blanket Purchase Agreement (BPA) 

The Administrative Office of the United States Courts (AO) awarded Gunnison Consulting Group, Inc. (“Gunnison”), one of five GSA Federal Supply Schedule Blanket Purchase Agreements (BPA) to support the judiciary nationwide (the AO and all Judiciary entities to include the Federal Judicial Center (FJC), U.S. Courts, and other entities within the Federal Judiciary) with a broad range of services and solutions to fulfill the majority of their component and departmental IT service needs.

The JITS BPA is available for use by the AO and all Judiciary entities to include the Federal Judiciary Center (FJC), U.S. Sentencing Commission (USSC), U.S. Courts, U.S. Supreme Court and other activities within the federal Judiciary to obtain a broad range of information technology support services, spanning the entire Systems Development Lifecycle, including  services related to new and emerging technologies, including: 

  1. Leveraging new technologies and applications, best practices, and IT infrastructure 
  2. Creating new applications and recommending new technologies as they emerge 
  3. Providing expert support with configuring and managing computer equipment and networks, in training users, and in improving systems and network security 
  4. Architecting, designing, and developing solutions that enable the rapid realization of new or changed requirements 
  5. Developing solutions that are secure in accordance with AO standards and industry best practices 
  6. Providing recommendations on successfully measuring and continually improving customer service and satisfaction

Contract number

JITS IT Services Catalog 
The table below describes the types of IT support services that may be acquired under the JITS contract. 

Service Description
Service Development, Management, and Operations  Service Development, Management, and Operations includes the design and development of services and management processes by identifying and recommending the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels and conformance to standards, policies, and regulations. 
IT Program Management Support  IT Program Management Support includes the development and maintenance of program and project plans, standard operating procedures, contingency plans, continuity of operations, portfolio management, researching and providing recommendations on best practices to improve areas within IT program management; evaluating issues and providing recommendations related to program cost, schedule, and performance. 
Project Management  Project Management support includes planning, organizing, motivating, and controlling resources to achieve specific goals in accordance with the Information Technology Project Management Framework (ITPM) which provides guidance and direction throughout the project lifecycle (initiating, planning, controlling, executing, and closing for all phases of the system development life cycle for IT projects). (Reference Attachment 7 AO ITPM Framework). 
IT Planning  IT Planning includes identifying, evaluating, and recommending solutions that include modification and process re-engineering of existing systems to encourage and facilitate the development of integrated systems, provide added functionality and improve productivity, while taking into account all applicable federal standards and procedures and the organization’s standards and policies; supporting enterprise architecture planning, migration planning, implementation governance, and technology architecture. 
Agile Development  Agile support activities include software design, development, integration, and implementation including, concept development, planning, requirements definition and analysis, design and development, coding and testing, documentation, integration, implementation following Agile software development approach where solutions evolve through collaboration between self-organizing, and cross-functional teams. Agile practices apply to all phases of the software development life cycle support through deployment. 
Requirements Definition and Analysis  Requirements Definition and Analysis includes gathering, analyzing, and documenting functional and system requirements and determining their relative importance to users. 
Systems and Database Design  Systems and Database Design includes creating a design approach, alternative design and analysis, impact analysis, map and maintain traceability of the design to requirements; develop user interfaces; identify the major components and interfaces of the system; determine impact on workflow processes; and develop testing strategies, test cases and testing plans. 
Database Administration  Database support includes data dictionary design and establishment, performance monitoring and timing, database reorganization, database backup and recovery, DBMS service utilities, DBMS software maintenance, diskspace management and software planning and evaluation. 
Systems Programming  Programming standards established by the requesting office shall be followed which includes preparing test plans that outline all of the testing to be done and correct changes identified through peer review which validates each program and module is operating satisfactorily. 
Systems Development and Testing  System Development and Testing includes translating system specifications and detailed design documentation into system components and initial development of a prototype of the system to be tested and evaluated before the systems development effort; develop code, conduct peer reviews and provide summary progress of the development effort; establish and maintain the integrity of baseline configuration, software version descriptions and related documentation; establishing test and verification procedures to ensure system integrity so the system meets functional requirements; and, conducting unit, system and integration testing to validate the system’s capabilities. Conduct performance testing to verify the system meets specific response time requirements and user acceptance testing to verify that target user groups concur that the business objectives are met. 
Systems Documentation  Systems Documentation includes the development of all documentation, including manuals, e.g., operations, system maintenance, user and training, and plans, (e.g., system integration and site implementation). Documents modified to take advantage of new methodologies, techniques and tools and follows the latest approved standards at the time of development of the system. 
Systems Configuration Management  System Configuration Management includes the review of all software, hardware, network and application changes and the identification of potential issues, conflicts or problems relating to the proposed changes, or the timing of the changes. 
User Training  User Training includes formal classroom instruction, computer or web-based instructions, and written instruction for in-house and commercial applications. 
Systems Installation and Acceptance  Systems Installation and Acceptance includes lifecycle support through the development of prototype installation test plans, installation test reports and the preparation of systems manuals including operations, maintenance and user manuals customized by site location. 
Systems Operations, Support and Maintenance  Systems Operations, Support and Maintenance includes IT Operations and Maintenance (O&M) solutions, processes, and procedures necessary to consistently sustain the AO’s systems. 
End-User Support  End-user support includes a range of technical support in all areas of computer knowledge. Administered by the service desk, end user support involves direct user communication by phone, text, email and person to person support services delivered by Judiciary systems. Requests are logged and tracked in systems and processes for tracking, troubleshooting, and follow up with customer requests is required. 
Information and Cyber Security  Information and Cyber Security services include cyber threat intelligence, digital forensics, penetration testing, and incident response, and require enhancing the IT security of data residing in computer files or during transmission, assessing IT risks relating to privacy, fraud and abuse, and the adequacy of internal controls to eliminate and/or mitigate risks to systems being built and ensure contingency plans cover system failure and recovery procedures; the development of written procedures in case of disaster or other conditions that may severely affect the provision of timely and efficient system services which includes evaluating and implementing encryption, authenticating users on a system, providing for digital signatures to ensure integrity of electronic messages and files; the transition and authentication of testing plans for installing products within the existing client organization technology infrastructure and conduct formal Certification & Accreditation (C&A) efforts such as C&A Documentation Preparation and C&A Testing for both legacy and new systems in accordance with standard security requirements (e.g. NIST, NIACAP and AO Directives, etc.);and the drafting of security policies and procedures and assist with implementation of these policies. 
Contingency Planning – Continuity of Operations  Contingency Planning – Continuity of Operations includes the identification of various disaster scenarios and recommending response options to these scenarios, the development and testing of response scenarios, the validation of existing COOP premises and evaluate operational tests of new and existing COOPs including outlining proposed revisions for the COOP, analyzing impacts of revisions on organizational and technical issues; drafting updated COOPs for internal technical review by client organization personnel; applying revisions to the COOP based on this review; conducting a summary review of the revised COOP with the client organization; providing technical support and related contingency orientation of client organization personnel before and during execution of the test plan, and developing contingency test evaluation reports to include recommendations for improvements to the test plan and the COOP. 
Data Warehousing / Data Mining  Data Warehousing/Data Mining includes developing data warehouses to collect transaction data to allow for easier and faster querying and reporting, designing an environment that allows non-technical personnel to write and maintain queries and reports, and/or to provide a means to speed up the writing and maintaining of queries and reports by technical personnel; recommending solutions to simplify the process required to query and report data from multiple systems and/or external sources and/or data stored for query/report purposes only; developing data mining models to allow clients to make better use of the data in their databases by using a combination of machine learning, statistical analysis, modeling techniques and database technology to find patterns and subtle relationships in data and infers rules that allow the prediction of future results. 
Records/Document Management and Information Distribution  Records/Document Management and Information Distribution includes management and distribution of records and documents through the development of automated tools to gain control over revision cycles, track revision history, set user authorizations, enable multiple department communications and data-sharing, and store metadata about an organization’s documents to assist in search and retrieval. Automated tools may also provide the ability to import, assemble, store, and reuse information from any source (data, text, spreadsheets, graphics, images, CAD, voice, video); and, giving users intelligent access to information from any source for viewing or virtually any computer platform. 
IT Business Process Re-engineering  IT Business Process Re-engineering includes analyzing the processes used to generate desired outcomes with a possible revamping of the entire approach, drafting feasibility studies, process modeling, business event modeling, organization design, business strategy, and change management documentation. 
Systems and Information Engineering  System and Information Engineering includes support for operational systems oriented to enhancing operations of hardware and software systems; collecting and analyzing systems information, diagnosing problems and developing recommendations to resolve problems, preparing and executing disaster recovery procedures; compiling and aggregating data to produce statistical trend analysis reports; and developing and implementing an audit strategy to ensure the integrity and confidentiality of data. 
Data Conversion  Data Conversion includes migration services, moving data between existing client organization systems and between existing and new systems across operating systems and/or hardware platforms or between different databases; creating file inventories, developing procedures for, and conducting data conversions and ports, and acceptance testing activities, developing procedures and proposed methods for performing file migration with minimum disruption to end-users. 
Systems Conversion  Systems Conversion support includes converting systems from current environments to new ones including newer evolving/evolved web-based technologies, developing specifications, programs, tests and documentation. Legacy systems may also be selected for the development of new front-end user interfaces. 
COTS Integration  COTS Integration includes recommending and implementing COTS solutions for configuring COTS database tables, parameters, interfaces, designing, developing and testing reports, interfaces, conversions, extensions and forms. 
Systems Integration  Systems Integration includes analyzing the distribution of functionality across systems, developing system interface concepts, designs and specifications, and developing specifications and standards for information transfer between systems. 
Interoperability Verification and Testing  Interoperability Verification and Testing includes ensuring access to existing mainframes and servers, compatibility with operating systems, COTS software and client organization applications, and communications and telecommunications systems and will be used to ensure interoperability with existing systems. *** NOTE THAT INDEPENDENT VERIFICATION AND VALIDATION IS NOT PART OF THE SERVICES PROVIDED UNDER THIS BPA*** 
Technology Refreshment/Infusion  Technology Refresh/Infusion includes evaluating the organization’s operational use of Information Technology and identify areas of aging technology or areas where current and upcoming state-of-the-art technology would enhance the organization’s operation. This includes identification of the operational components evaluated, specific descriptions of the enhancements possible if the recommended technology were infused into the organization, and identification of the technology available to realize the enhanced capability. 
Telecommunications Operations, Administration and Management  Telecommunications OA&M includes providing network support by maintaining the system configuration, inventory of software/equipment and assignment of network addresses; telephonic communications support such as VOIP; tracking performance data such as adherence to SLAs and network capacity monitoring; diagnosing and repairing faults; maintaining secure network operations, and coordination of all these functions. 
Infrastructure Systems Support Services  Infrastructure Systems support services includes the operational and administrative systems for WAN/LAN routing and switching systems, security systems such as firewalls and intrusion detection/prevention systems, load balancers, virtual resource managers (DNS, IP Addresses, DHCP, etc.), utility services (Time, DNS, Virus Definition distribution, patching, system administration, logging, monitoring, management, common UI administration, etc.), virtual environment/machine management environments, database environments, cloud architecture and application hosting environments, common text and video messaging environments, common user/identity repositories, collaboration environments, trouble ticketing systems, file sharing environments and other systems which provide a common infrastructure solution for multiple components. 



For more information, please contact: contracts@gunnison.biz